Personal Injury Prelitigation Paralegal

• Overview

The Law Offices of Eric A. Shore is looking for an experienced Personal Injury Prelitigation Paralegal to join our growing team.

We want someone who loves helping injured people, knows how to manage personal injury cases, and is always looking for better ways to get things done.

You'll work with our personal injury attorneys handling motor vehicle accidents, slip and falls, and other negligence claims in Pennsylvania and New Jersey, from the time a client signs up through settlement.

We're looking for someone who takes ownership of their cases, makes things happen without being asked, and provides the kind of client service that earns five star reviews.

We also believe AI is changing how law firms work. We want someone who has already embraced that change, uses technology to work more efficiently, and wants to help build a better way of practicing law.

We're not looking for someone who has just experimented with ChatGPT. We want someone who has already found practical ways to use AI to improve their work.

AI HANDLES THE BUSYWORK. YOU HANDLE THE PEOPLE.

Our clients are often going through one of the hardest times of their lives. They need someone who listens, explains what's happening, and genuinely cares.

We believe AI should help our paralegals spend less time on repetitive work and more time helping clients and moving cases forward.

We use modern legal technology, including Litify, and are expanding our use of AI tools such as Microsoft Copilot, Supio, and legal research and document automation platforms.

We're looking for candidates who have used AI to:

• Summarize medical records and prepare medical chronologies
• Draft demand packages, correspondence, and client updates
• Identify missing records, treatment gaps, and other issues requiring attention
• Organize case information and keep track of important deadlines
• Build prompts, templates, or workflows that make work faster and more accurate

You don't just use AI tools. You build and adapt them to fit how you work, and you're always looking for the next improvement. That doesn't require programming skills. A well designed prompt or template that improves your work is a good example.

You also check AI generated work carefully for accuracy and protect client confidentiality.

In your interview, be ready to show us a prompt, template, or workflow you built or improved. Please use sample or anonymized information rather than confidential client materials.

WHAT YOU'LL DO

Manage Personal Injury Cases

• Handle a substantial caseload of Pennsylvania and New Jersey personal injury claims from sign up through settlement
• Open claims, send letters of representation, and communicate with insurance carriers
• Handle bodily injury, PIP, and other applicable first party insurance claims
• Obtain police reports, incident reports, insurance information, and available policy limits
• Identify potential evidence, preservation needs, statutes of limitations, and other important deadlines
• Monitor client treatment, obtain medical records and bills, and identify gaps in treatment or documentation
• Prepare medical summaries, chronologies, lost wage information, and settlement demand packages
• Identify and track Medicare, Medicaid, health insurance, and other potential liens
• Follow up with insurance adjusters and assist attorneys with settlement negotiations
• Prepare organized files for transfer to our Litigation Department when necessary

Provide Exceptional Client Service

• Be a reliable, caring point of contact for clients throughout their cases
• Return calls and messages promptly and keep clients informed
• Help clients understand what is happening and what comes next
• Anticipate problems and address concerns before they become complaints
• Provide the kind of service that makes clients want to recommend our firm to friends and family

Help Us Build a Better Practice

• Use Litify or other case management software to track cases, tasks, deadlines, and communications
• Look for ways to improve procedures and eliminate unnecessary work
• Use AI responsibly to improve efficiency and accuracy
• Build and share useful prompts, templates, and workflows with other team members
• Help train and support other paralegals as our department grows
• Work closely with attorneys and teammates to keep cases moving toward resolution

WHO WE'RE LOOKING FOR

You're someone who takes pride in your work and wants to be part of a team that does things well.

You don't need someone constantly telling you what to do next. You know your cases, understand your priorities, and take the initiative to get things done.

When you don't know how to do something, you figure it out. You're not afraid to roll up your sleeves and do the work yourself, and you lead by example.

You enjoy working with clients, even when they're frustrated or worried. You're patient, responsive, and good at explaining things in a way people understand.

You're a real teammate. People enjoy working with you, and you're always willing to pitch in to help the team succeed for the client.

Most importantly, you're looking for a firm where you can make a difference, grow professionally, and build a long term career.

Experience

• At least 3 years of plaintiffs' personal injury prelitigation experience
• Experience with motor vehicle accidents, premises liability, and other negligence claims
• Knowledge of Pennsylvania and/or New Jersey personal injury claims and insurance procedures
• Experience preparing settlement demands and managing cases through resolution
• Familiarity with medical records, billing, liens, and insurance coverage
• Experience managing a high volume caseload with minimal supervision
• Strong organizational, communication, and client service skills
• Experience using Litify or another legal case management system
• Experience building or adapting AI prompts, templates, workflows, or other efficiency tools
• Ability to work independently while being a supportive member of a team

Additional Experience We'd Value

• Experience with both Pennsylvania and New Jersey personal injury claims
• Florida personal injury experience
• Litify, Supio, or Microsoft Copilot experience
• Experience mentoring or supervising other paralegals
• Experience with Medicare liens and conditional payments
• Experience supporting settlement negotiations under attorney direction
• Bilingual English and Spanish skills

WHY JOIN OUR FIRM?

A Growing Practice With Opportunities to Advance

Our personal injury practice is expanding. We offer opportunities for experienced paralegals to take on additional responsibility, mentor teammates, and potentially advance into senior or team leadership positions.

A Team That Supports Each Other

You'll work with experienced attorneys, paralegals, and support staff. We believe in helping each other succeed and sharing what works.

Independence and Ownership

We trust experienced paralegals to manage their caseloads, make recommendations, and help attorneys achieve strong results.

Technology That Makes Your Job Easier

We're investing in AI and modern case management tools to reduce repetitive work and help our team work more efficiently.

Remote Flexibility

Work remotely or from our Philadelphia or Cherry Hill offices. Remote employees must be available during established Eastern Time business hours.

Competitive Compensation and Benefits

• Annual salary of $55,000 to $70,000, depending on experience
• Performance bonus opportunities
• Employee benefits
• Paid time off and paid holidays
• Opportunities for professional growth and advancement

ABOUT THE LAW OFFICES OF ERIC A. SHORE

For more than 30 years, the Law Offices of Eric A. Shore has represented injured and disabled individuals. Our personal injury practice serves clients throughout Pennsylvania and New Jersey.

We have more than 1,000 five star Google reviews, reflecting our commitment to helping clients and providing excellent service.

We believe that combining experienced legal professionals with modern technology allows us to deliver better results and a better experience for the people we represent.

No recruiters, please.

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Parental leave
• Referral program

Application Question(s):

• How many years of plaintiffs' personal injury prelitigation experience do you have, and have you handled Pennsylvania or New Jersey cases?
• What case management software do you use, and approximately how many active cases do you manage?
• Tell us about an AI prompt, template, or workflow you built or improved. What did it do, and how did it help?
• Tell us about a time you figured out how to do something you'd never done before.
• Why are you considering a change, and what are you looking for in your next firm?

Work Location: Remote